上海靜安凱賓斯基全套房酒店-住客評論

Guest（Family） 2026-01-01
Everything is within expectation with room cleanliness, size. Front office is best service of hotel. But the breakfast is very poor selection and non service.
酒店回復：
Dear Valued Guest,Thank you for choosing to stay at Kempinski The One Suite hotel Shanghai Downton! Please accpet our sincerely apologize according to hotel renovation which casued to you the inconvenience.To comprehensively elevate the hotel’s overall standards and deliver a more premium accommodation experience to our guests, our dedicated breakfast restaurant on the 1st floor is currently undergoing renovation and upgrading. In the meantime, breakfast is temporarily served in the Chinese restaurant on the 2nd floor.Please rest assured that we are committed to optimizing the dining environment, expanding the variety of menu items, and enhancing the quality of ingredients. We look forward to presenting you and all our guests with a more comfortable dining space and more attentive food service once the renovation is completed.Every piece of your feedback serves as a powerful driving force for our improvement. We apologize again for the unpleasant experience we caused you and sincerely hope that you will give us an opportunity to make amends. We eagerly anticipate regaining your trust with our enhanced services.Allen YuDirector of Rooms
Guest（獨自旅游） 2026-01-01
住的非常好，入住時碰到了熱情的Lily，入住期間有任何需求也都是第一時間響應，非常滿意的住宿。房間也非常的整潔，打掃房間非常認真。下次還會再來
酒店回復：
尊貴的賓客您好，很高興能夠收到您從百忙之中給到我們的反饋并分享您在上海靜安凱賓斯基全套房酒店的入住體驗。作為我們尊貴的客人，我們非常高興能夠聽到您對我們員工的肯定，我們一定將您的贊揚轉達給她，并鼓勵我們更多的同事能夠做的更好。如果下次再回來，是否可以讓我們了解您更多方面的需要也使得我們的服務繼續保持下去。期待您再次回“家”。祝君商祺！/ 上海靜安凱賓斯基全套房酒店
Guest（Family） 2025-12-01
We got 2 very spacious deluxe suites at an attractive rate for the four of us.Eventhough the rooms look dated but they are comfy nevertheless. The only issue is the bathroom shower area which does not drain well hence causing flooding in the whole bathroom..I think its the design of the shower floor trap tile that needs to change as the current makeshift tile cover only blocks the flow of water.They can always replace it with a proper floor trap tile which drains. Housekeeping need to give attention to the towels provided as eye lashes of old guests are found on one of the "new" towers(see pix).Also toilet amenities are not consistently replaced. Still,this is a nice & value for money premium hotel to stay for families due to its relatively quiet neighbourhood plus its within walking distance to the shopping district of Ch'ng An
酒店回復：
Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Ctrip in regards to your stay experience at our hotel.With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Guest（Family） 2025-12-01
Clean, comfortable and spacious. Perfect for family stay for a few days in SH. Excellent location in city center. Highly recommend.
酒店回復：
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Ctrip in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Guest（Family） 2025-12-01
The hotel’s location is very good. It is about a 5-minute walk to a huge Starbucks, Nanjing West Road, the MRT station, and Wujiang Road, which has several nice bakeries and food options. This made getting around very convenient. There was also a 7-11 just across the road. However, the Premier Two-Bedroom Suite was disappointing for the price paid. The rooms are rather small, especially the master bedroom, where there was not enough space to place or open any luggage. We had to keep our luggage in the living room instead. The bathroom, particularly the shower area, looked very dated. The tiles appeared old and there was a musty smell, which was unpleasant. Another inconvenience was that the light switches were only on one side of the bed, making it very inconvenient to switch off the lights from the other side. The kitchenette was also very small. Cutlery was stored in a drawer above the bin, which was not ideal, and there were no extra plates provided. The tiles looked old with visible cracks, and some of the drawers were faulty. Overall, the room did not feel premium and felt overpriced for what was offered. The hotel rooms clearly need a glow-up to match the Kempinski brand and the rates charged. Additionally, the reception area was undergoing renovation, with no seating or waiting area. The pick-up and drop-off driveway is very narrow, only a small lane. When loading our luggage, we had to do so very quickly as other cars were waiting. The driveway would benefit from being more spacious. While the location is excellent, the room condition, layout, and facilities did not meet expectations for a Premier suite.
酒店回復：
Dear Valued Guest,Thank you for choosing to stay at Kempinski The One Suite hotel Shanghai Downtown. As a distinguished guest of our hotel, we have noted that you were not fully satisfied with certain aspects of our facilities and services.Currently, the hotel has completed a comprehensive renovation and upgrade of some guest rooms: we have not only replaced all furniture with brand-new pieces, but also optimized room layouts and detailed configurations, striving to deliver a more comfortable and refreshing accommodation experience for our guests. Moving forward, we will continue to roll out the upgrade of more guest rooms in accordance with our plan, and keep improving the hardware environment. We sincerely invite you to experience our upgraded rooms during your next stay, and provide us with further comments and suggestions.Your feedback is a crucial guide for our improvement. We genuinely hope to have the opportunity to make up for the shortcomings during your this stay and let you witness our progress.Wish you all the best and look forward to welcoming you back soon.Allen YuDirector of Rooms
Guest（商務旅客） 2025-12-01
住了很多次了，房間衞生和設施基本滿意，早餐也是基本滿意。服務態度還是有待提升。以后辦事還是會選擇住這里。
酒店回復：
尊貴的賓客您好，很高興能夠收到您從百忙之中給到我們的反饋并分享您在上海靜安凱賓斯基全套房酒店的入住體驗。作為我們尊貴的客人，我們非常高興能夠聽到您對我們的肯定，如果下次再回來，是否可以讓我們了解您更多方面的需要也使得我們的服務繼續保持下去。期待您再次回“家”。祝君商祺！/ 上海靜安凱賓斯基全套房酒店房務總監 Allen Yu
Guest（獨自旅游） 2025-12-01
房間設施齊全，電磁爐，冰箱，洗衣機，膠囊咖啡機，房間都是套房，空間很大，有浴缸，淋浴，智能馬桶，周邊出行也很方便，前臺服務人員態度都很溫柔
酒店回復：
尊敬的賓客，您好！非常感謝您選擇下榻上海靜安凱賓斯基全套房酒店并給與我們滿分的評價。酒店也一直立志于提供優質，專業的服務，讓客人有賓至如歸的體驗，期待您的再次光臨。謝謝。祝君商祺！/ 上海靜安凱賓斯基全套房酒店房務總監 Allen Yu
Guest（商務旅客） 2025-12-01
性價比高的上海住宿認準凱賓斯基全套房?? 繁華地段的隱居佳選位置十分心水????出門即達興業太古滙及南京路商圈，南京西路地鐵站乘車出行真是太方便了！住店客人還可以使用位于酒店三層的健身中心，緩解日常工作壓力～步行直達全城新地標——路易威登號?? 客房自帶景觀飄窗，每個清晨都被溫暖的日光喚醒?? 最值得稱贊的是凱賓斯基的管家服務，從入住的溫馨提示到客房管家的貼心呵護，每個入住的日常都很開心??
酒店回復：
尊敬的賓客，您好。這里是來自上海靜安凱賓斯基全套房酒店的誠摯問候！正如您的肯定，酒店坐落于靜安區的商業中心，離有“中華香榭麗舍”之稱的南京路商業街僅咫尺之遙，5分鐘即可步行至南京西路地鐵站及周邊高檔商鋪，地理位置十分便利。源自德國品牌的凱賓斯基酒店集團擁有百年歷史，希望我們的歐式奢華服務可以給您帶來不同的感受體驗。真誠期待您的再次光臨。謝謝！/ 上海靜安凱賓斯基全套房酒店房務總監 Allen Yu
Guest（家庭旅游） 2025-12-01
酒店地理位置優越，旁邊就是太古滙，LV大游輪和亞洲最大的星巴克門店就在邊上。停車100元/24小時內可以自由進出。服務也挺好的，特別是Lily小姐姐，服務超級nice，入住時間已經很晚了，還能及時送來被子和拖鞋等物品。
酒店回復：
尊貴的賓客您好，很高興能夠收到您從百忙之中給到我們的反饋并分享您在上海靜安凱賓斯基全套房酒店的入住體驗。作為我們尊貴的客人，我們非常高興能夠聽到您對我們員工的肯定，我們一定將您的贊揚轉達給她，并鼓勵我們更多的同事能夠做的更好。如果下次再回來，是否可以讓我們了解您更多方面的需要也使得我們的服務繼續保持下去。期待您再次回“家”。祝君商祺！/ 上海靜安凱賓斯基全套房酒店
Guest（家庭旅游） 2025-12-01
定的是兩臥室套房，可以入住四人。有餐桌，洗衣機和小的電磁爐。兩個浴室比較方便，但設施太破舊。次臥的淋浴房內連放洗發水的架子都是壞的，只能擺地上。餐廳在裝修，早餐只能在一個崇明餐館用。健身是外包的，泳池超級小，18米長，外來人員也很多。毛巾拖鞋什么都不提供，完全不是五星級標準。優點是服務還算好，特別餐廳的小伙子非常熱情.
酒店回復：
尊敬的賓客您好，感謝您選擇入住上海靜安凱賓斯基全套房酒店，作為酒店尊貴的客人，我們注意到您對酒店有不滿意的地方，我們非常感謝您提出的寶貴意見和建議。我們會根據您的建議進行了解與跟進，同時酒店也希望您下次再回來看看，希望我們的今后的服務能讓您滿意！祝君商祺！/ 上海靜安凱賓斯基全套房酒店

上海靜安凱賓斯基全套房酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2026-01-01

Guest（獨自旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（獨自旅游） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

客戶評價由實住客人提供的真實點評