上海静安凯宾斯基全套房酒店-住客评论

Guest（Family） 2026-01-01
Everything is within expectation with room cleanliness, size. Front office is best service of hotel. But the breakfast is very poor selection and non service.
酒店回复：
Dear Valued Guest,Thank you for choosing to stay at Kempinski The One Suite hotel Shanghai Downton! Please accpet our sincerely apologize according to hotel renovation which casued to you the inconvenience.To comprehensively elevate the hotel’s overall standards and deliver a more premium accommodation experience to our guests, our dedicated breakfast restaurant on the 1st floor is currently undergoing renovation and upgrading. In the meantime, breakfast is temporarily served in the Chinese restaurant on the 2nd floor.Please rest assured that we are committed to optimizing the dining environment, expanding the variety of menu items, and enhancing the quality of ingredients. We look forward to presenting you and all our guests with a more comfortable dining space and more attentive food service once the renovation is completed.Every piece of your feedback serves as a powerful driving force for our improvement. We apologize again for the unpleasant experience we caused you and sincerely hope that you will give us an opportunity to make amends. We eagerly anticipate regaining your trust with our enhanced services.Allen YuDirector of Rooms
Guest（独自旅游） 2026-01-01
住的非常好，入住时碰到了热情的Lily，入住期间有任何需求也都是第一时间响应，非常满意的住宿。房间也非常的整洁，打扫房间非常认真。下次还会再来
酒店回复：
尊贵的宾客您好，很高兴能够收到您从百忙之中给到我们的反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。作为我们尊贵的客人，我们非常高兴能够听到您对我们员工的肯定，我们一定将您的赞扬转达给她，并鼓励我们更多的同事能够做的更好。如果下次再回来，是否可以让我们了解您更多方面的需要也使得我们的服务继续保持下去。期待您再次回“家”。祝君商祺！/ 上海静安凯宾斯基全套房酒店
Guest（Family） 2025-12-01
We got 2 very spacious deluxe suites at an attractive rate for the four of us.Eventhough the rooms look dated but they are comfy nevertheless. The only issue is the bathroom shower area which does not drain well hence causing flooding in the whole bathroom..I think its the design of the shower floor trap tile that needs to change as the current makeshift tile cover only blocks the flow of water.They can always replace it with a proper floor trap tile which drains. Housekeeping need to give attention to the towels provided as eye lashes of old guests are found on one of the "new" towers(see pix).Also toilet amenities are not consistently replaced. Still,this is a nice & value for money premium hotel to stay for families due to its relatively quiet neighbourhood plus its within walking distance to the shopping district of Ch'ng An
酒店回复：
Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Ctrip in regards to your stay experience at our hotel.With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Guest（Family） 2025-12-01
Clean, comfortable and spacious. Perfect for family stay for a few days in SH. Excellent location in city center. Highly recommend.
酒店回复：
Dear guest, Greeting from Kempinski Shanghai. Thank you for taking the time to share the comments on Ctrip in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Allen Yu Director of Rooms at Kempinski The One Suites Hotel Shanghai Downtown
Guest（Family） 2025-12-01
The hotel’s location is very good. It is about a 5-minute walk to a huge Starbucks, Nanjing West Road, the MRT station, and Wujiang Road, which has several nice bakeries and food options. This made getting around very convenient. There was also a 7-11 just across the road. However, the Premier Two-Bedroom Suite was disappointing for the price paid. The rooms are rather small, especially the master bedroom, where there was not enough space to place or open any luggage. We had to keep our luggage in the living room instead. The bathroom, particularly the shower area, looked very dated. The tiles appeared old and there was a musty smell, which was unpleasant. Another inconvenience was that the light switches were only on one side of the bed, making it very inconvenient to switch off the lights from the other side. The kitchenette was also very small. Cutlery was stored in a drawer above the bin, which was not ideal, and there were no extra plates provided. The tiles looked old with visible cracks, and some of the drawers were faulty. Overall, the room did not feel premium and felt overpriced for what was offered. The hotel rooms clearly need a glow-up to match the Kempinski brand and the rates charged. Additionally, the reception area was undergoing renovation, with no seating or waiting area. The pick-up and drop-off driveway is very narrow, only a small lane. When loading our luggage, we had to do so very quickly as other cars were waiting. The driveway would benefit from being more spacious. While the location is excellent, the room condition, layout, and facilities did not meet expectations for a Premier suite.
酒店回复：
Dear Valued Guest,Thank you for choosing to stay at Kempinski The One Suite hotel Shanghai Downtown. As a distinguished guest of our hotel, we have noted that you were not fully satisfied with certain aspects of our facilities and services.Currently, the hotel has completed a comprehensive renovation and upgrade of some guest rooms: we have not only replaced all furniture with brand-new pieces, but also optimized room layouts and detailed configurations, striving to deliver a more comfortable and refreshing accommodation experience for our guests. Moving forward, we will continue to roll out the upgrade of more guest rooms in accordance with our plan, and keep improving the hardware environment. We sincerely invite you to experience our upgraded rooms during your next stay, and provide us with further comments and suggestions.Your feedback is a crucial guide for our improvement. We genuinely hope to have the opportunity to make up for the shortcomings during your this stay and let you witness our progress.Wish you all the best and look forward to welcoming you back soon.Allen YuDirector of Rooms
Guest（商务旅客） 2025-12-01
住了很多次了，房间衞生和设施基本满意，早餐也是基本满意。服务态度还是有待提升。以后办事还是会选择住这里。
酒店回复：
尊贵的宾客您好，很高兴能够收到您从百忙之中给到我们的反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。作为我们尊贵的客人，我们非常高兴能够听到您对我们的肯定，如果下次再回来，是否可以让我们了解您更多方面的需要也使得我们的服务继续保持下去。期待您再次回“家”。祝君商祺！/ 上海静安凯宾斯基全套房酒店房务总监 Allen Yu
Guest（独自旅游） 2025-12-01
房间设施齐全，电磁炉，冰箱，洗衣机，胶囊咖啡机，房间都是套房，空间很大，有浴缸，淋浴，智能马桶，周边出行也很方便，前台服务人员态度都很温柔
酒店回复：
尊敬的宾客，您好！非常感谢您选择下榻上海静安凯宾斯基全套房酒店并给与我们满分的评价。酒店也一直立志于提供优质，专业的服务，让客人有宾至如归的体验，期待您的再次光临。谢谢。祝君商祺！/ 上海静安凯宾斯基全套房酒店房务总监 Allen Yu
Guest（商务旅客） 2025-12-01
性价比高的上海住宿认准凯宾斯基全套房?? 繁华地段的隐居佳选位置十分心水????出门即达兴业太古滙及南京路商圈，南京西路地铁站乘车出行真是太方便了！住店客人还可以使用位于酒店三层的健身中心，缓解日常工作压力～步行直达全城新地标——路易威登号?? 客房自带景观飘窗，每个清晨都被温暖的日光唤醒?? 最值得称赞的是凯宾斯基的管家服务，从入住的温馨提示到客房管家的贴心呵护，每个入住的日常都很开心??
酒店回复：
尊敬的宾客，您好。这里是来自上海静安凯宾斯基全套房酒店的诚挚问候！正如您的肯定，酒店坐落于静安区的商业中心，离有“中华香榭丽舍”之称的南京路商业街仅咫尺之遥，5分钟即可步行至南京西路地铁站及周边高档商铺，地理位置十分便利。源自德国品牌的凯宾斯基酒店集团拥有百年历史，希望我们的欧式奢华服务可以给您带来不同的感受体验。真诚期待您的再次光临。谢谢！/ 上海静安凯宾斯基全套房酒店房务总监 Allen Yu
Guest（家庭旅游） 2025-12-01
酒店地理位置优越，旁边就是太古滙，LV大游轮和亚洲最大的星巴克门店就在边上。停车100元/24小时内可以自由进出。服务也挺好的，特别是Lily小姐姐，服务超级nice，入住时间已经很晚了，还能及时送来被子和拖鞋等物品。
酒店回复：
尊贵的宾客您好，很高兴能够收到您从百忙之中给到我们的反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。作为我们尊贵的客人，我们非常高兴能够听到您对我们员工的肯定，我们一定将您的赞扬转达给她，并鼓励我们更多的同事能够做的更好。如果下次再回来，是否可以让我们了解您更多方面的需要也使得我们的服务继续保持下去。期待您再次回“家”。祝君商祺！/ 上海静安凯宾斯基全套房酒店
Guest（家庭旅游） 2025-12-01
定的是两卧室套房，可以入住四人。有餐桌，洗衣机和小的电磁炉。两个浴室比较方便，但设施太破旧。次卧的淋浴房内连放洗发水的架子都是坏的，只能摆地上。餐厅在装修，早餐只能在一个崇明餐馆用。健身是外包的，泳池超级小，18米长，外来人员也很多。毛巾拖鞋什么都不提供，完全不是五星级标准。优点是服务还算好，特别餐厅的小伙子非常热情.
酒店回复：
尊敬的宾客您好，感谢您选择入住上海静安凯宾斯基全套房酒店，作为酒店尊贵的客人，我们注意到您对酒店有不满意的地方，我们非常感谢您提出的宝贵意见和建议。我们会根据您的建议进行了解与跟进，同时酒店也希望您下次再回来看看，希望我们的今后的服务能让您满意！祝君商祺！/ 上海静安凯宾斯基全套房酒店

上海静安凯宾斯基全套房酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（独自旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（独自旅游） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

客户评价由实住客人提供的真实点评